Frequently Asked Questions (FAQs)

A. During the claim form you will be asked to upload your purchase receipt.

If you purchased online your purchase invoice or receipt will be emailed to you. Please take a screen shot of the purchase invoice or receipt and paste it into Microsoft Word (save as PDF) or Microsoft Paint (save as JPEG).

If you have a physical copy of the purchase invoice or receipt you can either:
1. Take a photo of it on your smart phone, tablet or digital camera and transfer it to the computer you are claiming from.
OR
2. Scan it into your computer using a scanner.
A. During the claim form you will need to provide the following details:
  • IBAN Number
  • BIC/Swift
  • Account Name

A. When you submit a claim you will be sent an email to confirm we have received your claim. Our customer service team will then check your claim within 3 days. If your claim was successful, we will send you confirmation via email.

A. Please check the email account you provided during the claim form for emails related to your claim. Ensure you check your junk or spam folder.

A. You will receive payment within 30 days from when we have validated your claim. Payment will be made via direct bank transfer into the bank account you provided on the online claim form.

A. If you have any problems or questions related to this promotion our customer service team will be happy to help via email or telephone. To contact them, please use the details in the Get in Touch section.

You have the right to withdraw your consent to receive marketing communications. You may do so by completing the ‘contact us’ form below advising us that you wish to withdraw your consent to marketing communications.

Even if you have withdrawn your consent to receive marketing communications, we may still contact you in the context of processing your promotional claim. This does not affect your rights under the General Data Protection Regulation.

PRIVACY POLICY

You can find our Privacy Policy Here


Contact Us Form


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By Email : help@msi-promotions.com

By Telephone : 025889582

Lines are open Monday to Friday, 9am to 5pm. Calls will be charged at local call rates from landlines only.